Using RingOtter
Incoming calls do not ring on my iPhone
Troubleshoot RingOtter incoming calls by checking account calling, per-number routing, permissions, and Twilio call records.
Check three things separately: calling on this iPhone, incoming routing for the Twilio number, and settings that can silence or redirect the call.
Check account calling
Open Settings → Twilio accounts → Calling for the account that owns the number. Check whether outgoing calling is enabled and incoming calls are registered. If the screen shows an error, address that error before changing routing.
Calling is configured on each iPhone. Having another iPhone connected does not by itself register this one. Settings → Connection status shows connection diagnostics; it is not a second setup screen.
Check the exact phone number
Open Numbers → your number → Incoming calls. Confirm the number and inspect whether incoming calls use ringotter. A number that supports only SMS cannot receive voice calls through this flow.
If another application currently handles calls, do not replace its routing casually. Compare the current and proposed settings and confirm only an intended switch. Follow the setup guide for the full review.
Check settings that affect ringing
Review Numbers → your number → Alerts and schedule, then its business hours, voicemail settings, and blocked callers. The number’s alert schedule and its caller-handling hours are different settings.
Check iPhone Focus and notification settings as well. A call being recorded in history does not necessarily mean an audible alert was allowed at that time.
Find the matching call in Twilio
In Twilio Console, locate the call around the time of your test. Check its status and any error details. If no matching call appears, confirm the number that was dialed and the owning account before debugging the app.
Twilio’s application debugging guide explains how to use provider errors. Keep a record of the time and timezone; do not paste private call contents into a public support request.
Retest without changing several settings at once
Call the Twilio number from a phone you control after fixing one identified issue. Check whether the app rings and whether the call appears in its history. Twilio usage charges apply.
If it still fails, contact support with the app and iOS versions, the approximate call time, and the exact error. Do not send your Auth Token.
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