Using RingOtter
Manage multiple Twilio numbers
Organize Twilio accounts and phone numbers in RingOtter, choose your outgoing identity, and filter conversations on iPhone.
Keep the account, the phone number, and the conversation distinct. An account can own several numbers; each conversation belongs to a particular number and recipient.
Connect the account that owns each number
Use Settings → Twilio accounts → Connect Twilio account to add an account. Its numbers appear together under that account in Numbers. If a number is missing, check which Twilio account or subaccount owns it.
Connecting another account is not the same as creating a new phone number. Number purchase and porting happen separately through Twilio. See the connection guide for credentials and routing.
Name numbers for the job they do
Open Numbers → your number, edit its name under Appearance, choose a color if useful, then select Save changes. Use a name you recognize at a glance, such as the business it serves.
A number’s name helps you work in the app; it does not change the phone number itself or guarantee the caller name displayed by another carrier.
Check the outgoing identity
For a default messaging number, open that number’s settings and select Use for new messages. This default helps with new messages; still check the selected number in the composer.
For calls, choose the outgoing number in the call screen before dialing. In an existing conversation, use the number associated with that conversation so your reply comes from the identity the recipient knows.
Narrow your inbox
Use the number filter to focus on one number’s conversations. Search helps you find text in loaded messages. A conversation for one number is separate from a conversation with the same person on another number.
Before replying, check both the contact and number. Walk through a call and text workflow if you are setting this up for the first time.
Review routing for each number
Calling setup belongs to the Twilio account on this iPhone; incoming routing is reviewed for each number. Do not assume that enabling one number also configures the rest.
Before switching a number away from another tool, review its current incoming call and SMS settings. Incoming-call help explains the distinction.
Understand the plan allowance
The published Basic plan covers one linked number. Pro covers unlimited linked numbers for one person. This does not create a shared team inbox or include the rental and usage charges of those numbers.
Compare app plans and check the separate Twilio costs as you add numbers.
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